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Return Policy



The return policy for an e-commerce website outlines the rules and procedures that customers need to follow when returning purchased products. A clear and customer-friendly return policy is essential to build trust and satisfaction among your customers. Here's an example of a comprehensive return policy:

1. Return Eligibility:

Items must be returned within 3 days of receiving your order.

The item must be in its original condition, unused, unworn, and with all original tags and packaging.

2. Non-Returnable Items:

Certain items such as perishables, personalized products, and downloadable software are non-returnable.

Health and personal care items are also non-returnable for hygiene reasons.

3. Return Process:

Contact our customer support team at bizdev@freeworldexports.com to initiate a return.

Provide your order number, item(s) you wish to return, and the reason for the return.

4. Return Shipping:

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping method to ensure your return is received.

5. Refund/Exchange:

Upon receiving the returned item and verifying its condition, we will process your refund within [X] days.

Refunds will be issued in the original form of payment.

If you prefer an exchange, please specify the replacement item during the return initiation.

6. Damaged or Defective Items:

If you receive a damaged, defective, or incorrect item, please contact us within [X] days of receiving the order.

We will provide instructions for returning the item and will cover return shipping costs.

7. Refund Exceptions:

Shipping and handling fees are non-refundable unless the return is due to our error.

In some cases, a restocking fee may apply for certain items.

8. International Returns:

International customers are responsible for all return shipping costs, taxes, and duties.

9. Cancellations:

Orders can be canceled within 24 hours of placement. Contact us immediately for cancellations.

10. Contact Information:

For return inquiries, contact our customer support team at bizdev@freeworldexports.com.

11. Policy Updates:

This return policy is subject to change. Please review the policy before making a purchase.

We understand that returns are a part of the online shopping experience, and we strive to make this process as smooth as possible for our customers. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. Your satisfaction is our top priority.
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